Shipping Policy

Processing time
Orders are processed and dispatched within 2 business days of payment being received. You'll get a confirmation email once your order ships, with tracking details where available.

Delivery timeframes

• Metro areas: 3–5 business days after dispatch
• Regional areas: 5–8 business days after dispatch
• Large freight items (racks, smith machines, plate sets): add 2–3 business days on top of the above

These are estimates, not guarantees. Delays can occur during peak periods, due to weather, or due to circumstances outside our control.

Shipping costs
Shipping is calculated at checkout based on your delivery address and the size of your order.

Delivery to your address
Freight items are delivered kerbside — to your driveway or the front of your property. Drivers do not carry items inside, upstairs, or into a garage. Please arrange help to move heavy items once delivered.

Delivery areas
We deliver Australia-wide. Some remote postcodes may incur additional freight charges or extended timeframes — you'll be notified before dispatch if this applies to your order.

Damaged or lost shipments
If your order arrives damaged, photograph the item and packaging before unpacking further, and contact us at [support email] within 48 hours of delivery. If your order hasn't arrived within the expected timeframe, contact us and we'll investigate with the carrier.

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