Refund & Returns Policy

Change of mind returns
You may return unused items in their original packaging within 30 days of delivery for a refund. Return shipping costs are the customer's responsibility, and the item must be in resaleable condition.

To start a return, contact us at [support email] with your order number.

Faulty or damaged items
If an item arrives faulty, or develops a fault within the warranty period, contact us and we will arrange a repair, replacement, or refund at no cost to you. This is separate from the change-of-mind policy above and is required under the Australian Consumer Law.

How refunds are processed
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

Non-returnable items
Items marked as final sale, and items that have been assembled or used, cannot be returned under the change-of-mind policy.

Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. If a product has a major failure, you're entitled to a refund or replacement, and for a minor failure, we will repair the product within a reasonable time.

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